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AI EngineeringTalk (30 min)
The Support Queue Is Your Best Eval Set
Leila Farsi
- When
- Wednesday, September 162:15 PM – 2:45 PM · 30 min
- Where
- Room 2AFort Mason Center, San Francisco
About this session
Every complaint is a labelled failure somebody already wrote down for you. How we turn support tickets into evaluation cases weekly, and what that changed about which bugs we fix first.
Speaker
Leila Farsi
Staff Product Manager, Coastline
Leila owns the trust and safety surface for Coastline's assistant. She used to be a reporter, which shows in the way she writes specifications.
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