FDE Playbook: Build an AI Support Agent and Give It a Voice
Matt Lawler
- When
- Wednesday, July 111:10 AM – 11:30 AM · 20 min
- Where
- Expo Stage 4 SESan Francisco, CA · imported from ai.engineer's public schedule feed
About this session
Bio: Matt Lawler leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale.
Description:
Most support bots can read. Joey can talk back. In this session, AssemblyAI's Forward Deployed Engineer Lead, Matt Lawler, shares how his team built Joey, an AI support agent that increased end-to-end resolution rates from 10% to 75%. He'll walk through the architecture, key lessons learned, and how the team extended Joey into a fully voice-enabled agent.
Speaker
Forward Deployed Engineer Lead, AssemblyAI
Leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale.
More in Expo Stage 4
For developers: this programme is open data — JSON, iCal, schedule XML and an MCP endpoint.Show endpointsHide
- JSONEvery published session and speaker, in one request./aie-worldsfair-2026-import/feed.json
- iCalSubscribe in Google, Apple or Outlook Calendar./aie-worldsfair-2026-import/feed.ics
- Schedule XMLfrab / pentabarf — the format conference apps import./aie-worldsfair-2026-import/feed.xml
- MCP + RESTPoint Claude at the programme. OpenAPI 3.1 included./agents
No key, no signup, CORS open. Everything here is generated from the same data the organisers edit.