Guardrails First: Engineering Member-Facing Health AI
Rashi Agrawal
- When
- Thursday, July 211:10 AM – 11:30 AM · 20 min
- Where
- Track 7San Francisco, CA · imported from ai.engineer's public schedule feed
About this session
Everywhere else in the company, an AI pilot can reach production in weeks. For our member-facing clinical assistant, it can't, and that single constraint redesigned our entire architecture. This is a field report on building conversational AI in a regulated digital health setting, where "move fast and break things" isn't a culture choice. It's a liability. We'll get concrete about what changes when every output has to be clinically safe, auditable, and compliant: PHI is protected by architecture, not policy. Production and non-production are hard-isolated, dashboards are sanitized, and engineers outside the US never touch protected health information. Must-not-fail behavior never lives in a prompt. Emergency escalation and intent routing run as deterministic rules at the top of every conversation turn, before the model is consulted. If you can't afford to get something wrong, you don't leave it to a probabilistic system. Clinical safety is a continuous eval layer. ~30 LLM-as-judge evaluators score clinical accuracy, clinical safety, escalation routing, and recommendation relevance, continuously, not once. Every output is auditable. Each turn, tool call, and reasoning step is traced so outputs can be reviewed and meet regulated reporting obligations. The throughline: in regulated healthcare, compliance constraints aren't a tax you pay around the architecture. They become the architecture. We'll talk about why guardrails-first is the only way to ship member-facing health AI, and why "painfully slow" is sometimes exactly right. (This is non-diagnostic, member-facing AI. The talk is about engineering discipline under regulation, not medical claims.) Key takeaways - In regulated health AI, "move fast" is the wrong default. Design for deliberate, careful launches. - Must-not-fail behaviors belong in deterministic rules at the top of every turn, never in the prompt. - Protect PHI through architecture: isolate prod from non-prod, sanitize dashboards, restrict access by role and geography. - Make every output auditable. Trace each turn, tool call, and reasoning step so safety is reviewable, not assumed. - Treat clinical safety as a continuous LLM-as-judge layer, not a one-time gate.
Speaker
Head of Agentic AI, Hinge Health
Rashi Agrawal is the Head of Agentic AI at Hinge Health, where she engineers high-stakes, secure, and HIPAA-compliant systems. Operating at the pioneer edge of generative AI technology, she architects state-of-the-art frameworks that move beyond simple automation to solve critical problems and drive dramatic business growth. Previously, as Head of AI at Goodleap, a leading FinTech in Green Energy, Rashi spearheaded enterprise-wide transformation initiatives that optimized complex loan processing and customer engagement. Blending holistic vision with deep technical expertise, she successfully deployed intelligent decision-making and risk assessment platforms that delivered measurable value. Earlier in her career, Rashi led engineering teams at Yahoo, maturing early-stage technical challenges into massive growth engines for their multi-billion-dollar Advertising business. Her leadership ensures innovation is grounded in business strategy, establishing AI as a competitive moat rather than just an operational layer. Beyond the office, Rashi is a global explorer who has traveled to over 50 countries. A prominent thought leader in the engineering community, she is an Indian immigrant with a Master’s in Software Engineering from San Jose State University, an alumna of the Stanford Graduate School of Business Executive Education program, and the founder of Women In Tech AI (WIT AI), an organization dedicated to empowering and elevating women leaders in the field.
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